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Returns & Refunds

At Viva Tree we strive for you to enjoy your shopping experience. However, if you are unhappy in any way please do not hesitate to email us at cs@vivatree.net

14-Day Guarantee - Damaged Products

We always try our best to deliver products in perfect condition to you but should you receive any that are damaged or faulty within 14 calendar days upon receiving the products please email us at cs@vivatree.net for further assistance and for us to issue a replacement product free of charge.

Please ensure to include in the email photographic evidence of the damaged product(s) and the original shipping box so we can address the situation with our distributors. Please retain the damaged goods and packaging as we may require these to be returned.

Refunds

Refunds will only be issued to orders for products that are damaged or faulty and cannot be replaced. Our customer service team will inform you immediately if there are any items that cannot be replaced and we will provide you with a full refund. However, we strive for you to enjoy your shopping experience and if you are unhappy in any way please do not hesitate to contact us at cs@vivatree.net

Exchanges

Unfortunately we are unable to offer exchanges at this time but your happiness is extremely important to us so please contact us at cs@vivatree.net and we will try our best to reach a favorable solution for both parties.

Return Items Shipping

If applicable, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your product to reach us may vary. We highly recommend that all returns are sent to us using registered post or with a tracking number as we do not take responsibility for any lost, stolen parcels or parcels delayed by the postal service. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item.